Privacy Policy

At House of Mahi Luxe, we believe that true luxury lies in trust, discretion, and effortless refinement. We are dedicated to safeguarding your personal information with the highest standard of integrity and ensuring a secure, transparent shopping experience.

This Privacy Policy details how we collect, protect, and handle your data when you explore and acquire from houseofmahiluxe.com.

1. Information We Collect

To curate an exceptional, personalized fine shopping experience, we may collect:

• Identity & Contact Details: Full name, telephone number, and email address.
• Delivery Information: Complete shipping and billing addresses, including PIN codes and landmark instructions for secure courier transit.
• Style Profile & Preferences: Wishlist selections, purchase history, styling preferences, and aesthetic choices.
• Browsing & Technical Data: IP address, device specifications, browser type, and engagement patterns across our collections to optimize Brand performance.
• Client Care & Correspondence: Details shared during direct consultations, concierge styling requests, or post-purchase feedback.

2. How We Curate Your Information

Your information is handled with care and purpose to:

• Seamlessly fulfill, package, and dispatch your jewellery acquisitions.
• Deliver real-time concierge alerts regarding order confirmations and white-glove transit updates via SMS, WhatsApp, and email.
• Provide priority client assistance, styling advisory, and seamless returns or exchanges.
• Tailor your Brand experience with curated recommendations and early access to bespoke collections.
• Share exclusive previews, new drop announcements, and private invitations (strictly upon your opt-in).
• Maintain internal operations and continually elevate digital craftsmanship across our website.

3. Data Discretion & Security

We employ stringent physical, administrative, and technological safeguards to preserve the confidentiality of your data:

• Bank-Grade Encryption: All online transactions (Credit/Debit Cards, UPI, Net Banking) are conducted through industry-leading, PCI-DSS and RBI-compliant encrypted gateways. We never capture or store sensitive card verification details (CVV) or complete card numbers.
• Protected Infrastructure: Client data is stored within secured, restricted-access cloud environments.
• Discreet Access Protocols: Personal data access is restricted solely to authorized personnel handling fulfillment and direct customer support.

4. Cookies & Digital Craftsmanship

To deliver an intuitive and fluid Brand browsing experience, houseofmahiluxe.com utilizes cookies:

• Retaining your bespoke selections across your cart and private wishlist.
• Remembering browsing preferences and currencies across visits.
• Analyzing traffic flow to ensure swift load times and effortless site navigation.

You may adjust cookie permissions through your browser settings; please note that disabling certain cookies may affect essential Brand features such as bag persistence and checkout.

5. External Links

Our platform may provide links to trusted third-party partners (such as express transit networks and payment systems). Once you leave our domain, House of Mahi Luxe does not oversee and cannot be responsible for the privacy standards of external destinations. We advise reviewing the respective privacy statements of any third-party website you visit.

6. Sharing of Information

We honour your confidentiality: House of Mahi Luxe never sells, rents, or trades your personal data to third parties. Data is shared exclusively with vetted partners strictly necessary for executing our luxury services:

• Logistics & Courier Partners: Premium courier networks ensuring verified, secure delivery.
• Payment Gateways: Secure banking and transaction infrastructure partners.
• Concierge Communication Services: Encrypted notification providers for automated delivery and order milestones.

7. Client Autonomy & Rights

You maintain absolute discretion over your personal information:

• Marketing Preferences: Opt out of promotional previews or private launch announcements at any time through the direct unsubscribe link or by notifying our concierge.
• Access & Revision: Access or amend your profile details directly within your store account or via client support.
• Data Erasure: Request the deletion of your account and personal profile from our active systems, subject to statutory tax and order-record retention mandates.

8. Policy Updates

House of Mahi Luxe may periodically refine this Privacy Policy to reflect evolving standards, operational requirements, or regulatory changes. The latest revision will always remain accessible on this page with the effective date noted.

This policy is effective from 15/10/2026.

9. Concierge & Client Care

For discreet inquiries regarding this Privacy Policy or the handling of your information, our dedicated team is at your disposal:

• Email: [email protected]
• Client Care Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)