Returns & Exchanges Policy

At House of Mahi, we strive to ensure you adore every piece you receive. If your order isn’t quite right, we are here to assist with hassle-free exchanges damaged item returns.

Return & Exchange Window

• You can request an exchange within 2 days of delivery.
• All exchanged items must be unworn, undamaged, and in their original packaging with all tags attached.
• Please combine all items from a single order into one request, as only one return or exchange request can be initiated per order.

How to Initiate a Request

• Log in to your account on houseofmahiluxe.com and navigate to My Orders.
• Select the order and choose Exchange.
• (Guest Checkouts) If you checked out as a guest, submit your request through our Exchanges Portal using your order number and registered email/phone number.

Refund Guidelines (Only for Damaged Items Received)

Prepaid Orders (Cards, UPI, Net Banking, Wallets):

• Refunds are processed back to your original payment source within 7–10 business days after the item arrives at our facility and passes quality inspection.
• For security reasons, refunds cannot be transferred to an alternate account or third-party UPI ID.

Cash on Delivery (COD) Orders:

• In line with our standard store policy, COD orders are eligible for product replacement only.
• Direct bank or cash payouts are not available for COD returns.
• Product replacement only applicable in COD orders.

Replacements for Damaged or Defective Items

• Every order undergoes careful quality inspection before dispatch. In the unlikely event that your jewellery arrives damaged, defective, or incorrect.
• Please notify us within 36 hours of delivery with clear photos or an unboxing video of the defect on our support helpline.
• We will dispatch a complimentary replacement immediately. If the design is sold out, refund will be issued.

Reverse Pickup & Self-Shipping

• Doorstep Reverse Pickup: Complimentary reverse pickup is available across most serviceable pin codes in India (up to 3 pickup attempts).
• Self-Ship (Unserviceable Pin Codes): If reverse pickup is unavailable in your area, you may ship the parcel to our warehouse. Once received and verified, a flat return courier allowance of ₹60 will be credited to you by coupons credits.

Need Help?

Our concierge team is here to assist you with order inquiries, styling questions, and delivery updates:

• Email: [email protected]
• Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)

Order Tracking

Sign in to your account and visit My Orders on houseofmahiluxe.com to view real-time transit status, or click the tracking link shared via SMS and email.